You've been with your current IT company for a while. You like them, you have a personal connection to the owner. You have the nagging IT headaches that every business deals with, but nothing really terrible has happened on their watch. So you can't justify switching companies.
Don't settle for IT headaches, or a nagging feeling that your IT systems aren't managed correctly.
You have a lot of choices in IT companies. Not every company is right for every business. You shouldn't settle for a partner that's anything less than a perfect fit. Even we admit that we're not the best fit for everyone and we're upfront about what we don't do. Here are the most common reasons businesses choose Innovative.
Your Top Priority is Your Business Strategy
You don't want to spend your time making IT decisions, but your IT choices must align with the direction you're growing your business. Innovative puts strategy first. That means your business strategy informs the service you receive and the recommendations we make.
Have you been stuck in the middle between your IT company and copier company? Has your phone company ever blamed an issue on your network and your IT company blamed the issue on your phones? Innovative is a one-stop-shop for data, voice, and copy service and support.
Is your IT company unavailable when you call? Do they take days or weeks to resolve issues? Innovative's Service Level Agreement (SLA) is included in every managed services contract. An SLA is a commitment to specific response and issue resolution times.
Allow your current IT company the opportunity to make things right. Have a meeting with them and be brutally honest about what it would take for you to stay with them. If they're unable to accommodate you there should be no surprises when you give notice. The timing of your notice depends on how much access and control you have to your network. A 30-day overlap in service between us and your old company is nice, but not always necessary. We'll advise you exactly how much overlap we'll need when we get to know your situation. In the meantime, this Three-Step Guide to Switching IT Support Companies is a great reference.
I'm under contract with my current IT company, can I still switch to you?
Unless your current IT company has breached their contract in some way, you'll likely have to pay the remainder of your contract to leave. Depending on the amount of time left in your agreement, we can sometimes buy out your current contract.
When will my service start?
Services start on either the 1st or 15th of the month. You'll have access to help desk support on day one of your service agreement. We'll schedule a kick-off call the first week of your service agreement to introduce you to the team and schedule your onboarding. The onboarding process includes documentation of your network and a site visit to your office.