Unhappy With Your IT Company
Get A Better Approach to IT Support
You're Not Stuck With Bad IT Support
You've been with your current IT company for a while. You like them, you have a personal connection to the owner. You have the nagging IT headaches that every business deals with, but nothing really terrible has happened on their watch. So you can't justify switching companies.
Don't settle for IT headaches, or a nagging feeling that your IT systems aren't managed correctly.
Switching to Innovative FAQ
When should I tell my IT company I'm switching?
Allow your current IT company the opportunity to make things right. Have a meeting with them and be brutally honest about what it would take for you to stay with them. If they're unable to accommodate you there should be no surprises when you give notice. The timing of your notice depends on how much access and control you have to your network. A 30-day overlap in service between us and your old company is nice, but not always necessary. We'll advise you exactly how much overlap we'll need when we get to know your situation. In the meantime, this Three-Step Guide to Switching IT Support Companies is a great reference.
I'm under contract with my current IT company, can I still switch to you?
Unless your current IT company has breached their contract in some way, you'll likely have to pay the remainder of your contract to leave. Depending on the amount of time left in your agreement, we can sometimes buy out your current contract.
When will my service start?
Services start on either the 1st or 15th of the month. You'll have access to help desk support on day one of your service agreement. We'll schedule a kick-off call the first week of your service agreement to introduce you to the team and schedule your onboarding. The onboarding process includes documentation of your network and a site visit to your office.