INformation Technology | IT Support

You need IT to work

The best IT support is when you don’t have to think about your IT support. Our IT team helps you avoid temperamental printers and copiers, floods of IT requests, and sloth-like operating systems. We help scale your information technology alongside your growth and keep your business up and running.

A woman working at a customer service or call center desk, wearing a headset and looking at a computer monitor, with two other employees working at their desks in the background.

Understanding your IT Support

You’ll get to know our Help Desk and your key support technicians. IT Support includes functions such as: Network Documentation (helping you maintain access and passwords), Asset Management (helping you keep hardware systems up to date), and Lifecycle Management (helping you future-proof your systems, software, and hardware).

Innovative's IT expertise includes:

  • Firewalls, switches, access points, modems, VPN gateways, etc. 

  • Cabling, racks, and structured wiring 

  • Power management 

  • Cloud storage solutions 

  • Microsoft licensing 

  • Adobe licensing 

  • Network engineering and infrastructure (LAN, WAN, and wifi) 

  • Servers and virtualization 

  • Computers, laptops, and user-facing devices 

  • Commercial warranties and extended service contracts 

  • Centralized DNS documentation and management 

Our Areas of Expertise

  • Digital shield icon with a lock in the center, symbolizing security or privacy.

    Cybersecurity

    With a 24/7/365 US-based security operations center (SOC), redundant endpoint detection and response (EDR) solutions, cloud protection for Google Workspace and Microsoft365, and next-generation spam filtering, all joking stops for cyber.

    Cybersecurity
  • Icon of a landline telephone with a keypad and screen, in gray and cyan colors inside a circular border.

    Phone & Voice

    No one likes dropped calls or conference room feedback. Thanks to the increase in hybrid workspaces, our Innovative team has doubled down on details with phone, voice, virtual calls, your network, and their relationship with how you do business.

    Phone & Voice
  • Icon of a copier machine.

    Printers & Copiers

    We re-establish healthy relationships between our clients and their printers. Through our flat-rate managed print and copy offering, you can maintain all of the printers and copiers on your network–from the main copy station to every scattered inkjet–and never run out of toner.

    Printers & Copiers
  • Graphic icon of a database with a refresh arrow on top.

    Business Continuity & Disaster Recovery (BCDR)

    True disaster recovery requires more than just backups. How long would it take to get up and running if you had to restore from backup? What if it’s weeks of downtime? True business continuity solutions allow you to continue operating while recovering from a data-loss disaster.

    BCDR

Elements of Your Innovative Partnership

  • A man and woman having a conversation in an office setting, with the man gesturing and the woman listening.

    Friendly Team of IT Experts

    A team of IT professionals experienced in all aspects of business technology

    Our Team
  • Two people sitting at a conference table in an office, smiling and engaged in a meeting, with laptops and electronic devices on the table.

    No-Surprise Pricing

    Flat monthly fee pricing includes consulting, support, and maintenance

    Pricing
  • A young man talking on a landline phone in an office with computer monitors, with another person working in the background.

    Realistic & Proactive SLA

    With response & resolution standards, our average “on hold” time is 60 seconds.

    Read our SLA
About Managed Services

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From printer support to a 24/7/365 US-based SOC cybersecurity response team, Innovative’s Managed Services will make your IT worries a thing of the past.