Supplemental IT Support
For the IT Team That Needs Help
Do you think hiring additional IT staff is the only way to fill the gaps in your IT team? Do you feel stuck because you don't yet have the resources to attract upper-level IT talent, but know your team lacks advanced skills or strategic leadership?
Combining outsourced IT resources with your internal IT team is a great solution. You get the depth of knowledge and strategic IT leadership you need without the financial and management burdens of employing higher-level IT staff or C-level IT leadership.
Innovative's co-managed IT services provide you with 35+ additional IT resources to supplement your existing team.
Supplemental IT FAQ
Will you support equipment I purchased elsewhere?
We support whatever technology is currently in place on day one of your support contract. However, we cannot deploy loaner equipment or process most warranty claims for equipment purchased elsewhere.
Can I call when my team needs help and pay for the service call?
No. We are in the best position to help when we are involved in the management of your network. We only support customers engaged in an annual service contract. If you experience an IT emergency while you're considering a support contract, you may purchase a 5-hour trial block to receive support before making a long-term commitment.
Will you eventually ask me to fire my IT employees?
No. We get to know your business and the resources available. We'll consult with you on how to best organize and utilize a partnership between our team and your internal IT team. However, we tell it like it is. While it rarely happens, we're always honest with you if we experience a difficult personnel situation.