Are you worried about your IT infrastructure or data security? You managed to adopt the technology you needed to start your business. You've been supporting employees as you grow, either by yourself or with some assistance. IT investments are becoming more significant and you're not sure if you're doing things the best way to support your business goals.
Managed IT Services let you stop worrying about:
Unpredictable IT costs.
The cost vs. benefit of looking at that nagging IT issue.
How long it will take for your IT guy to come and fix your issue.
Having tech trouble when your IT guy is sick or on vacation.
There are several ways to approach IT support for your business. Innovative is a managed services provider. After 19 years of offering everything from walk-in computer repair to commercial IT infrastructure projects, we've found that proactively managing IT systems gives our customers the best experience with technology.
We offer monthly service contracts through which we take on the management, maintenance, and support of your entire IT network. Through a long-term partnership, we get to know your unique network and your business. This allows us to deliver more proactive IT support and make strategic recommendations for technology that will positively impact your business.
Electronic monitoring of all devices. Techs are automatically alerted to issues like poor performance, crashes, and low disk space. This allows us to proactively address many issues before you or your employees ever even notice a problem.
Anyone can fix your computers. Most every IT solution has its place to solve different problems in different ways. Innovative pairs our technology expertise with an understanding of your business so that you can get the most out of your IT investment.
Every employee in your company has unlimited access to our help desk. Employees can request support via phone, email, or directly through your customer portal. Help desk hours are M-F 7 a.m. to 5 p.m. After hours emergency support is also available 24/7 as an add-on service.
The help desk attempts to resolve issues remotely and escalates problems to a higher-level technician as needed. When issues cannot be resolved remotely, a field service technician is scheduled to come to your facility. All issues are resolved based on the level of urgency and service level agreement timeline.
The ball is always in our court. This means you're never stuck in the middle between two vendors blaming each other for a problem. When another vendor like a software company or internet service provider is required to resolve an issue, we deal with them directly on your behalf. Never wait on hold with customer service again.
An anti-virus solution is included for all devices. Your anti-virus program alerts our techs of any threats it detects so that we can remediate threats quickly. Data recovery is also included for customers who subscribe to our recommended backup solution.
Every device on your network is inventoried and assigned an asset tag number. We keep up-to-date information about each asset, purchase date, warranty information, projected end of life, software licensing, user, location, etc. With this information, we help you budget and plan for necessary replacements, upgrades, and data destruction.
Your network and passwords belong to you. While we must maintain network access to effectively manage and support your network, we never keep passwords hidden or secret. You have access to all of your network documentation through your customer portal.
Co-managed IT is a partnership between Innovative and your internal IT team. If your internal IT team handles at least one of the functions of managed IT, co-managed is a great way to fill in skill gaps and gain strategic alignment between your business objectives and technology decisions.
Depending on the scope of your team, there are two options for co-managed services.
Flat-Rate Co-Managed IT
This is your most comprehensive co-managed option and can include any of the services included with fully-managed IT. Our team handles network management and day-to-day end-user support while your team focuses on things like line of business applications and customized data processing.
We can also partner to manage your company's help desk through a co-managed service desk option.
Hourly Co-Managed IT
Hourly co-managed services are reserved for the organization with a robust internal IT team. Your team handles day-to-day IT support and our team is available for a limited number of hours each month.
Most companies use this option to assist their team during peak workload times or to troubleshoot higher-level projects beyond the skill set of their internal team.
Managed service contracts with Innovative are a business partnership. Specific services are tailored to your unique needs, but all customers benefit from our blend of experience, strategy, and technology.
Capacity to support all technology including office computers, printers, and phones.