We are a strategic service provider committed to providing the best experience, strategy, and technology to our customers within an environment where our employees can maximize their potential.
In 2001, our founder and current President and CEO, Jason Rappaport, started taking on computers for repair and consulting business owners on adopting technology. Having spent his career in the IT industry, Jason saw the importance of technology growing in the business world. Technology was becoming as important in business as accounting and operations functions. So, he launched Innovative to do more than fix computers. He wanted to help people and businesses maximize the power of technology.
Over the past two decades, we've expanded our scope of services to include voice and copy technologies. No matter what technology we're supporting, consulting and education has always been our core mission. Yes, we're still a bunch of geeks at heart who love tinkering with computers. But as a strategy-first company, we're driven to help others harness the power of technology.
Since 2001, we've grown out of Jason's house and grown out of our first two office spaces. In 2016, we landed in our current home on Pennsylvania Avenue in Hagerstown, Maryland. Today, we primarily serve customers in Frederick and Washington Counties, as well as Martinsburg, West Virginia. We even serve a few customers as far away as Florida and Colorado. Our heart (and headquarters) will always live in Washington County, Maryland. We are forever grateful for the many local businesses that have been with us from the beginning.
We have grown from two guys fixing computers in a garage to almost 50 employees working across four teams.
The sales team is the face of your partnership with Innovative. They'll get to know your business and offer advice and consulting on not just what technology you're using, but how you're using it. They're your advocate who consults and advises on everything from security to budgeting. They can serve as your business partner, not just an account manager.
The service team delivers your day-to-day IT support. Their mission is to get you up and running as quickly as possible. The help desk answers your calls and troubleshoots remotely. Field service provides support at your location. The Network Operations Center (NOC) monitors your network and conducts regular network maintenance.
The project team executes strategies. After sales, a project team member is the next face you'll meet. They handle all new customer onboardings (and offboardings). They're also the ones to deploy new equipment and migrate software. Their skills range from project management to network engineering.
The accounting team keeps the beans counted, and the doors open. You'll speak to them when you have any billing or payment questions. Their responsibilities also include human resources and overall office administration. If you stop by our office, you'll see one of their smiling faces sitting at the front desk.
Our core values guide every decision we make and service we provide. When we were stuck relying on other vendors to solve phone system or copier problems, we added those services because the ball is always in our court. When your internet service provider suggests an increase in service, we work directly with them to make sure you're getting the speeds you're currently paying for because we are your advocates.