With twelve years of IT experience, Alex holds a Cisco Certified Network Associate (CCNA), multiple Microsoft Certified Systems Engineer (MSCE), and Microsoft Certified Systems Associate (MCSA) certifications. Having worked as a technician, engineer, and NOC specialist at Innovative over the years, Alex can see things from a variety of perspectives – most importantly, that of the customer. As Innovative’s Director of Service, Alex oversees the entire Service department. He not only makes sure that our level of service supersedes all measurable standards and promises but also ensures that the whole team is genuinely enjoying what they do day in and day out. Being able to dissect a problem, identify the root cause, formulate a plan, and see it executed to perfection is what motivates him and his team to deliver the best customer service possible!
Together, we can! ~Charles Cousins, Senior Systems Engineer, Innovative, Inc.
SOMETHING YOU DIDN’T KNOW:
He loves, lives, and breathes everything related to aviation. He is currently pursuing a Private Pilot’s License and hopes to be able to fly across the US someday in his own airplane.