The Client Portal gives your designated account contact access to view all tickets associated with your company. You can also open tickets directly through the portal and add notes to existing tickets.
Clients with a co-managed service desk (TaskFire) also use the client portal to access that system.
You were required to designate two authorized contacts for your account when you completed your Master Services Agreement (MSA). The two authorized contacts include a primary and secondary management contact, both of whom are authorized to act on your company's behalf. You may change your authorized contacts at any time by completing the Change of Company's Authorized Representative form.