Who Is a Customer?
A customer is any business with an existing IT support contract or Service Level Agreement (SLA) with Innovative.
Your support contract or SLA means:
- Any employee can call our help desk for IT assistance.
- We are committed to meet the service objectives outlined in your SLA.
- You have a dedicated strategy consultant who aligns IT with your business strategy.
Your Authorized Representatives
You were required to designate two authorized contacts for your account when you completed your Master Services Agreement (MSA). The two authorized contacts include a primary and secondary management contact, both of whom are authorized to act on your company's behalf. You may change your authorized contacts at any time by completing the Change of Company's Authorized Representative form.