focus on what

you do best

we'll handle the rest

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we keep you up
and running

office productivity is only half the battle.

  • Computer repair
  • Technical solutions
  • Maintenance
  • Project management
  • Integrated, streamlined systems
  • Reliability
  • Centralized, secure data with backup
  • Regulatory compliance

need help now?

301-739-7414

back that

thing up

Keep your data safe and secure
with offsite nightly backups.


server monitoring & alerting

Ensure the availability of your critical server and system components with our proactive monitoring and alerting system. Protect your important technology investments and minimize costly down time.

hosted solutions

Hosted servers and phone systems are practical alternatives to traditional “premise” based systems. Let the hardware, software, and maintenance costs be someone else’s problem!

your local tech team

even you can do the victory dance.

meet team innovative

From impressive degrees and certifications to hard-workers who have been in the industry for 15 or more years, our staff is a talented and ambitious bunch. The highest level of customer service is expected of the entire team from Technicians to our Sales crew. Our team organizes each project from beginning to end and we take deadlines seriously, but we don’t take ourselves too seriously. A sense of humor and a keen sense of self are valued commodities at Innovative Inc., as is taking time to help each other excel. We now have 16 employees and counting! You will see how our dynamic crew make Innovative what it is today. Meet the team!

 

Innovative Mission Statement

Our MISSION is to provide quality information technology solutions to our commercial and residential customers. We will prioritize our customers’ best interests and continue working to maintain their trust and confidence.

 

Our COMMITMENT is to maintain an extremely high customer service standard that sets us apart.

 

Our CULTURE is to contribute to and remain charitable in our local community, and to provide an academic work-place which mentors and promotes quality staff to achieve worthy professional and personal goals.

 

Our VISION is to remain true to our name and continue to provide Innovative solutions.

partners

affilations

team leaders

  • new Jason

    jason rappaport

    president/CEO

    Jason aspires to keep Innovative relevant in this constantly changing era of technology while making sure his employees reach their full potential. With eighteen years of experience in the emerging information technology industry, he founded Innovative Inc. in 2001. Jason has multiple certifications, including Comp TIA A+, Novell CNA, Microsoft MCP/MCSE, LifeSize Certified Sales Professional, Cisco CCNA, and Cisco IP Telephony. He is also an Apple Certified Product Professional. Jason is deeply involved with the community and is a member of multiple organizations and committees. Jason enjoys playing the guitar, piano, listening to live music, weight lifting, running, fishing, and spending time with his wife Nicole and two children.

  • nicole

    nicole rappaport

    Accounting and Human Resources Manager

    Nicole was born in Hagerstown and graduated from South Hagerstown High School in 1995 with honors and emphasis on business and accounting coursework. She is an avid photographer and her work has even been featured on the cover of a national trade magazine. Besides keeping finances and human resource issues in order for Innovative, she volunteers as the treasurer for the Home School Association for St. Mary’s Catholic School. Her hobbies include photography, music, reading, working out, and spending time with her family.

management

  • taylor

    tyler snyder

    senior network engineer technical operations manager

    Tyler enjoys the challenge of integrating complex VOIP and server solutions for our customers. He has been a part of the Innovative team since he graduated Cum Laude with a Bachelors of Science from Frostburg State University in 2005. He joined Innovative as a Microsoft Certified Systems Engineer and a Cisco Certified Network Associate. He is highly skilled in VMWare virtualization solutions. When you talk about going the distance for his clients, Tyler does that inside and outside of work. He has been a distance runner for almost 15 years and loves putting in the miles! He is an active member of the Worship team at his church, and enjoys spending time with his wife and two adorable sons.

  • jeremy

    jeremy downie

    sales & marketing manager

    With a successful sales career in telecommunications, Jeremy joined Innovative in 2009 as a Certified Cisco Sales (CSE) and LifeSize Sales Expert. He is a graduate of Harding University (Yes, the same school where the Duck Dynasty brothers graduated). His competitive sales nature pays off outside of Innovative when he competes in the Cumberland Valley Athletic Club. He is a member of USATF and a volunteer with Racine Multisports. He also enjoys training and competing in running events, coaching youth sports, and spending time with his wife Lisa (a personal trainer) and three active children.

Sales & Administration

  • marcie

    marcie baumbach

    technical operations coordinator

    Marcie is the brains behind purchasing and expediting service calls for Team Innovative. She is a walking encyclopedia of manufacturer and SKU numbers, amazing us each day with the amount of information she can remember. She keeps our company running like a well-oiled machine. Marcie has over 27 Years of IT experience in sales support and coordination, maintenance renewals, warranty claims, and purchasing – in addition to coordinating and scheduling technicians and engineers who perform close to 1000 hours of service per month. Marcie enjoys canoeing, boating and swimming in the rapids on the Potomac River with her family.

engineering

  • alex

    alex v. samuel

    network engineer

    Alex's favorite computer issues to solve are ones that require reverse engineering, network troubleshooting, and finding ways to simplify repetitive tasks with automation and scripting. A native of India, Alex is a 2005 graduate of Minnesota State University with a Bachelor's of Science degree in Electrical Engineering. With certifications in Cisco CCNA and Microsoft MCSE certifications, he has been with Innovative since 2008. Alex enjoys playing the guitar, drums, and/or bass in church, PC gaming, spending time with his family, and exploring his interest in aviation.

  • richard

    richard w. hinsley

    network techician

    If there is a job that involves troubleshooting computers, media, and phone systems, Richard is the guy to call. With over ten years of wiring, security, and telecommunications experience, he was instrumental in providing wireless support to the largest Solar Farm installation in Maryland right here in Washington County. Richard has been a member of the Team Innovative since 2010. He is a LifeSize Certified Technical Professional and recently became a Cisco Certified Network Associate (CCNA). In his spare time, he enjoys a good workout, mountain biking, climbing, playing live music, technology, and his family.

  • Brad

    brad steshoski

    systems engineer

    Brad's enthusiasm for technology and its rapidly changing environment leads him to discover something new every day. A member of Innovative since May of 2012, his certifications include MCITP: Server Administrator, MCTS in Active Directory and Network Infrastructure, MCP, MCSA, Sans GSEC, Comptia A+ and Net+, and Cisco CCENT. He appreciates a good workout, running, hunting, fishing, and spends as much time with his family as he can.

  • john

    john ungerer

    network engineer

    We call John our Microsoft Genius. With over 15 years of experience in the IT community, he holds a variety of certifications, including Windows NT (MCP and MCSE), Windows 2000 (MCSE and MCSA), Windows 2003 (MCSE and MCSA), Windows 2008 (MCTS-Active Directory Configuration, Network Infrastructure Configuration, Application Platform Configuration), Comptia A+, Novell 3.11 and 4.12 Network Administrator. John spends his free time computer gaming, reading, and home brewing.

technicians

  • chris

    chris kline

    systems technician

    Whether it is a failed system component or a complicated virus, the ability to quickly restore a system to how it ran when it was new is some of the most enjoyable work for Chris. After graduatng with honors from Bellevue University, Chris joined Innovative in 2010 as a Microsoft Certified Professional for Windows 7 Professional. In his spare time, Chris enjoys camping, live music, hiking, playing guitar, and reading.

  • adam

    adam warner

    systems technician

    Since 1998, Adam has had a great sense of accomplishment from helping clients resolve technical issues. His broad range of skills includes malware removal, computer integration, networking wiring, setup and troubleshooting, and computer troubleshooting. As a member of Team Innovative, he is a Microsoft Certified Professional, Apple Certified Associate, is A+ Certified and working on his Windows 2008 Server: Active Directory Certification. Adam has a bachelor's degree from Shepherd University in Networking and Data Communication. Adam's favorite pastimes include kayaking, playing the guitar, camping and spending time with his family.

  • corey

    corey ridge

    systems technician

    Corey is the go-to-guy for our customers and probably a familiar voice on the other end of the phone. With a wealth of knowledge in hardware, electronics, and malware removal, he will graduate from Hagerstown Community College's Cyber Security Institute in 2013 and will be preparing for the Cisco Networking Academy exam as well as completing his Allworx and Avaya certifications. When he is out of the office he can be found spinning fire, hiking, backpacking, mountain biking, motorcycling, and working on a comic book that he hopes to self-publish.

social

responsibility

As an employer in Washington County, Innovative strongly believes it has a duty to give back to its community. That’s why we’ve ramped up our social responsibility efforts in recent years, by contributing to the local community through various sponsorships, fundraisers and by participating in civic and educational activities.

community outreach

  • Big Brothers Big Sisters of Washington County
  • Children in Need
  • Clear Spring Cardinals Football Team
  • Community Foundation
  • Community Free Clinic
  • Congregation B’nai Abraham
  • Racine Multisports
  • Reach
  • Rotary and Rotary Foundation
  • Salvation Army
  • St. Mary Catholic School
  • St. Maria Goretti High School
  • South Hagerstown High School
  • The Children’s Village
  • The Maryland Symphony Orchestra
  • Trinity School of Frederick
  • United Way of Washington County
  • Washington County Arts Council
  • Washington County Community Action Council
  • Washington County Junior Football League
  • YMCA

careers

join our team

If you are interested in joining our growing team of energetic and savvy professionals, please email your resume and salary requirements to opportunity@innovativeinc.net. Current job openings are also posted on our Facebook Page and blog.

    • SERVER AND NETWORKING SOLUTIONS

      We are a Microsoft and HP Partner, specializing in client and server platforms for small to mid-sized businesses. These specialties include Exchange, Lync, SQL, Hyper-V, and Terminal Services and almost every imaginable category. Our certified engineers have years of experience with virtualization platforms (VMware, Citrix, and Hyper-V), SANS, Linux, Barracuda Networks, Cisco, Trend Micro, Symantec, and most other popular brands. Our engineers and project managers complete migrations and upgrades seamlessly with little or no downtime. 24/7 Emergency Service contracts are also available.

    • video conferencing

      Implementing video conferencing with expertise and attention to detail involves disciplines associated with hardware networking, cabling, IP configuration, computing, and training – all areas in which we excel.

    • Avaya phone systems

      Avaya is notoriously reliable and simple to use, with solutions for small to mid sized businesses. With IP Office solutions, you can enable your entire team to connect and collaborate in real-time without limitations.

      · For companies of all sizes, ranging from 2-1000
      · Connect anytime, anywhere
      · Boost productivity and customer satisfaction
      · Scale cost-effectively as your business grows

    • security

      We are a Cisco Premier Certified Partner, offering world-class network security solutions built on Cisco products. Our engineers and technicians are certified and experienced computer networking experts, having assisted businesses and organizations with many types network security issues.

    • home user services

      If you have ever had the “big box retailer” experience – waiting in line to receive marginal support from a questionable “technician” -brace yourself for an entirely different experience with us. We employ industry-certified professionals who serve not only home users, but also commercial accounts.

    • pc sales & accessories

      Our desktop systems are competitively priced! Don’t assume that the big-box retailers and online stores offer the “best deals.” Our computers are warrantied for at least one year, and we service what we sell. Buy brand name computers locally, and enjoy local, expert service.

    • apple sales & accessories

      We are the only Authorized Apple Reseller in Washington County, Maryland. We offer the newest MacBooks, iMacs, Mac Minis, and Mac Pro desktops.

    • cloud

      Our team of experienced technology experts can help you make sense of CLOUD and understand how it may benefit your business.

community

Like thousands of cities, counties and state or federal government agencies, you need to manage IT issues to serve your constituents – and do it with limited resources. So we work directly with you to understand your needs and goals.

For data center management, disaster recovery, or network management services, our high-volume solutions support IT both countywide and statewide. We’ve helped cities and counties with limited budgets optimize their technology budgets.

our clients

  • City of Martinsburg
  • Middletown City Government
  • Washington County Convention & Visitor’s Bureau

it services for govt agencies

  • Data Protection/Partitioning
  • Infrastructure Tools Integration
  • Managed Hosting, Storage, Print Services/EPS
  • Metro WiFi/Broadband Expansion
  • Network Access and Performance
  • Operational Assessments
  • Server Administration
  • Virtualization

FINANCIAL Services

Your clients are relying on the internet for their financial information whether they are checking their bank account or accessing their 401K. Social media and the Internet have changed the way financial groups handle their business. In order to be competitive in this era your company needs to have an IT structure that you can depend on. By allowing Innovative to manage your IT you can give your clients the customer service they have come to expect and increase productivity and profitability in your business.

Saunders Tax & Accounting was able to
Focus on what THEY do best

READ THEIR STORY

as your trusted partner for IT solutions, we can HELP YOU:

Increase Output
from the benefit of minimal downtime

Keep Focused on What Matters
while we assume your technology concerns

Maximize Return on IT Investment
or the accelerated advancement of your business

Hold on to your business
we’ll monitor the security of your data and network

IT Security Compliance
experts help you maintain regulatory compliance

Enjoy the Serenity
knowing your technology is running smoothly

HEALTHCARE

At Innovative, Inc. our team of consultants, technicians, and engineers comprehend and appreciate the challenges facing healthcare practices. We’re pleased to offer solutions and support, ranging from small projects to fully outsourced IT management. Allow us to help sort out the demands of technology while your practice focuses on patient care. The U.S. healthcare system faces unprecedented stringent demands and responsibilities related to technology driven by the combination of healthcare reform and regulation.

Patient Data Security In the age of HIPAA and PCI regulations, it is imperative that privacy and security of electronic health information be ensured as this information is maintained and transmitted electronically. Innovative has extensive background in this area.

Patient Data Security The widespread use of health IT within the health care industry will improve the quality of health care, prevent medical errors, reduce health care costs, decrease paperwork, increase administrative efficiencies and expand access to affordable healthcare.

Integration of Electronic Medical Records (EMR) The system needs to work seamlessly for you so you can do your job effectively but at the same time not compromise patient confidentiality. In the future all medical information such as medical literature will be accessed electronically. Is your system up to the challenge?

Digital X-ray Management The future of radiology is digital. The expectation for integration and compliance is very high, and there is little margin for error or inefficiency. Servers must be properly scaled and reliable.

Remote Access for Doctors/Admin Desktop and mobile computers must be properly integrated and maintained. Doctors and administrators often require Virtual Private Network (VPN) access for on-call and emergency system access, as well as the luxury of working from home or while traveling. Blackberries, iPhones, Palm devices, and Smartphones require expert integration with email and calendaring systems.

HEALTHCARE CLIENTS WE SERVE:

  • Drs. Mauriello and Orfan
  • Frederick Allergy And Asthma
  • Podiatry Associates
  • MRobinwood Orthopaedic
  • Sanicola Podiatry
  • Shenandoah Community Health
  • Tender Loving Home Care
  • U.N.I. Urgent Care

DENTAL CARE CLIENTS WE SERVE:

  • Allegany Dental Care
  • Dr. Anderson, DDS
  • Smile Design Centre
  • Dr. Wilson, DDS

LEISURE &
HOSPITALITY

The key to success in the hospitality industry is superior customer experience. Using the digital medium effectively has become imperative to attract both corporate and retail customers. Companies need reliable IT solutions that can bring them closer to end consumers.Innovative has worked with several leaders in the hospitality and leisure industry. We provide IT solutions for the fitness industry, full service restaurants, property management companies, publishing groups like Hagerstown Magazine, BP Lesky Distributing and arts organizations like the Maryland Symphony Orchestra.

Our solutions enable hospitality enterprises to improve profitability across all distribution channels and ensure effective management of revenue and occupancy yield. Our knowledge of the new industry standards and evolving technologies help enterprises adopt them effectively.

CLIENTS WE SERVE:

  • BP Lesky Distributors
  • Hagerstown Magazine
  • LJ’s and Kat Lounge
  • Maryland Symphony Orchestra
  • South Pointe Fitness Center

NON-Profit &
HIGHER EDUCATION

Effecting social change often requires spreading the word about your cause and inspiring people to get involved. Mobile and social apps are a burgeoning method of sharing and engaging. In order to use these tools you must have a reliable network. Innovative is here for you. Connected to the community since 2001, Innovative has a unique passion and commitment to the Nonprofit and Higher Education community. Today’s nonprofit organizations are focused on achieving their missions, often with limited staff and resources. Finding affordable technology tools and services can be overwhelming.

Reach of Washington County was able to
Focus on what THEY do best
READ THEIR STORY

CLIENTS WE SERVE:

  • Greater Hagerstown Committee
  • Community Free Clinic
  • Leadership Washington County
  • United Way of Washington County
  • United Way of Frederick County
  • St. James School
  • St. Maria Goretti
  • St. Mary’s Catholic School
  • Washington County Board of Education

PROFESSIONAL
SERVICES

Innovative realizes that small businesses do not have the resources to hire IT staff that have the broad range of skills needed to keep a small business company competitive.

Innovative was founded to deliver support services to business companies and firms. Our experienced professionals can address your concerns and offer integrated solutions to ensure successful outcomes and allow attention to remain focused on expanding your business opportunities.

Wright-Gardner Insurance was able to
Focus on what THEY do best
READ THEIR STORY
Diehl Law Firm was able to
Focus on what THEY do best
READ THEIR STORY

CLIENTS WE SERVE:

  • Saunders Tax Service
  • Wright-Gardner Insurance
  • Keller Stonebraker Insurance
  • High Rock Studios
  • Worx Graphics
  • Icon Graphics
  • Power Marketing
  • Roger Schlossberg and Associates
  • Jeanne Singer Law Offices

TRADE

Innovative understands that a one-size-fits-all approach does not apply when trying to solve complex business issues within Trade industry. While we utilize sound methodologies and processes to deliver our services, we custom-build each solution to ensure it meets the specific initiatives and projects that our clients face. If your systems are down you aren’t making money.

Younger Toyota was able to
Focus on what THEY do best
READ THEIR STORY

CLIENTS WE SERVE:

  • C.William Hetzer
  • Paul Crampton Contractors
  • Younger Toyota
  • Antrim Way Honda
  • Mercedes Benz of Hagerstown
  • Cavetown Planing Mill
  • Control Systems
  • Noelker and Hull Architects
  • Hagerstown Kitchens
  • J. Terence Thompson Inc.

TRANSPORTATION
& UTILITIES

The Transportation and Utilities industry faces environmental pressures, strict government regulations, and a variety of IT and security challenges. We help you with system reliability and setting up intelligent infrastructure so that you can focus on the big picture.

CLIENTS WE SERVE:

  • Lightning Transportation
  • AC&T Company
  • MS Johnston Company
  • Valley Supply Company
  • Conservit
  • Action Products

our
clients

plus over 100 other
business clients in
the area...

stay

connected

need help now?

301-739-7414

visit our showroom at

222 East oak ridge drive · hagerstown, md 21740