IT Support Pricing
IT Strategy and Support Options
Three Pricing Options
Managed IT Services
For the business with no internal IT resources.
You pay one flat monthly fee and use our team like you would your own IT department.
Co-Managed IT Services - Flat Rate
For the business with limited IT resources.
You pay one flat monthly fee and use our team to supplement your internal IT staff.
Co-Managed IT Services - Hourly
For the business with an internal IT team.
You pay a monthly fee for a block of time used to supplement your internal IT team.
Managed and Co-Managed IT Services Pricing
All prices reflect monthly fees.
Managed IT Services | Co-Managed IT Services - Flat-Rate | Co-Managed IT Services - Hourly | |
|---|---|---|---|
Starts at $53/Device $500 monthly minimum contract | Starts at $53/Device$500 monthly minimum contract | Starts at $525 | |
Network Monitoring and Management | Included | Included | Starts at $25/Device |
IT Strategy Consulting | Included | Included | Included |
Help DeskEvery employee has access to help desk support. Standard Help Desk Hours are M-F 8 a.m.-5 p.m. | Included | Included | Up to Monthly Hour Allotment |
Remote IT Support | Included | Included | Up to Monthly Hour Allotment |
On-Site IT Support | Included | Included | Up to Monthly Hour Allotment |
Vendor Management | Included | Optional | Optional |
Threat Management | Included | Optional | Optional |
Disaster Recovery | IncludedUp to 4 hours. Requires recommended back-up solution. | IncludedUp to 4 hours. Requires recommended back-up solution. | Up to Monthly Hour Allotment |
Asset and Lifecycle Management | Included | Included | Optional |
Shared Access to Network Documentation | Read Only AccessOptional | Read/Write Access Starts at $90 | Read/Write Access Starts at $90 |
Co-Managed Service Desk | Starts at $100 | Starts at $100 | |
24/7 Emergency Support | Starts at $100 | Starts at $100 | Starts at $100 |
Strategy Driven IT
You just need technology to work. You don't want to get bogged down in the technical details of every computer or network connection. But with multiple IT solutions available to meet any given need, how do you know you're making the right IT decisions?
Technology strategy - that's how.
The best IT decisions are made by considering the business needs and objectives first. Managing IT as a strategic business process lets you get the most return on your IT investment.
This is why IT strategy consulting is included with every service contract.
Additional Services
You likely need more than just IT support to use technology to it's fullest potential. Innovative is a one-stop-shop for supporting all aspects of the technology that runs your business.
Don't get stuck in the middle between your copier company and IT guy. With one partner to call for all of your technology, there is no question that the ball is always in our court.
Compliance and Security
- HIPAA and PCI Compliance
- Email Encryption and Filtering
- Data Destruction with Certificate
- Backup and Disaster Recovery
- Dark Web Monitoring
- Security Awareness Training
- Device Encryption
- Network Audits
- Biometrics
Voice and Communications
- Video Conferencing
- Email Licensing
- Digital and VoIP Phone System Installation
- Phone System Support
- Phone System Maintenance
- Chat and Instant Messaging
Print and Copy
- Multi-Function Copiers
- Document Management
- Assessments and Cost Analysis
- Managed Print/Copy
- Printer/Copier Support
- Document Security
Hardware and Equipment
- Computers and Servers
- Network Infrastructure
- Equipment Leasing
- Commercial Warranties and Extended Service Contracts
- Cloud Hosting
- Project Management
Pricing FAQ
Do you require a contract?
Yes. Standard service contracts are 12 months.
Is there a minimum contract amount?
Yes. Managed service contracts start at $500/month.
Do you sell hardware and equipment?
Yes. Customers with an active service contract purchase computers and equipment directly from us. Devices and other equipment recommendations are identified in your strategic technology plan.
Do I have to buy hardware and equipment from you?
No, but we do offer preferential labor rates to install equipment purchased from us. Hardware purchased elsewhere often comes pre-installed with unnecessary software, is not commercial grade equipment, or doesn't include licensing to an operating system compatible with your other software. These factors make installation more time intensive and less predictable. Additionally, we can't include warranty repairs and parts under your service contract for equipment purchased from other vendors.
Let's Talk
Still not sure if you're a great fit for Innovative? Let's chat about it.
Schedule a 15-minute introductory call to find out what value we can deliver to your business.