HEALTHCARE TECHNICAL PROJECTS & SUPPORT

Healthcare practices face stringent demands and responsibilities related to technology. Concerns range from patient data security, to practice management and productivity, to the integration of systems such as Electronic Medical Records (EMR), digital x-ray management, and remote access for doctors and administrators. It may seem like a daunting task to embrace technology, leverage its benefits, and remain compliant with HIPAA and PCI regulations. Technical consultants and engineers must comprehend the larger regulatory challenges, the critical business processes, and the ultimate objective to always enhance services to patients with greater efficiency and cost-effectiveness.

Since our inception in 2001, Innovative, Inc. has provided technical planning, project management, and maintenance to many medical and dentistry practices throughout Hagerstown and surrounding areas. Our client list includes both small and large practices, physicians, specialists, dentists, and therapists, and multi-site/multi-provider organizations.

Our experience and client list means that we are familiar with many of the software packages and technologies crucial to the healthcare industry. Our team has worked with Dentrix, Dentech, Misys, Allscripts, Medical Mastermind, Meditech, Medinotes, and Lytec, among others. Many of these applications are supported directly by the manufacturer through maintenance contracts, but in reality, familiarity and the ability to “ask the right questions” are required to maximize the investment in such applications. Where does the data reside? Is it secure? Can the data be quickly recovered in the event of a system failure? How do we facilitate growth in our practice, or a location move? Are we compliant?

Beyond core practice management systems, a healthcare organization requires data and voice networking to accomplish essential business processes: document creation and filing, accounting, Internet access, billing system infrastructure, dictation, email communication, and voicemail messaging. The expectation for integration and compliance is very high, and there is little margin for error or inefficiency. Servers must be properly scaled and reliable. Desktop and mobile computers must be properly integrated and maintained. Doctors and administrators often require Virtual Private Network (VPN) access for on-call and emergency system access, as well as the luxury of working from home or when traveling. Blackberries, iPhones, Palm devices, and Smartphones require expert integration with email and calendaring systems.

From a purely business perspective, practice managers and controllers seek technical solutions which can enhance productivity, improve processes, and eliminate waste. Doctors, administrators, and staff face potentially stressful schedules in their quest to serve patients — reliable technical systems can reduce stress and allow professionals to concentrate on their areas of expertise, be it patient care, staff management, or record-keeping.

At Innovative, Inc. our team of consultants, technicians, and engineers comprehend and appreciate the challenges facing healthcare practices. We’re pleased to offer solutions and support, ranging from small projects to fully outsourced IT management. Allow us to help sort out the demands of technology, while your practice focuses on patient care.

Our healthcare clients include:

Robinwood Orthopaedic Specialty Center
Tristate Surgeons
Valley Dental Associates
Allegany Dental Care
Acadia Dental and Dentures
Frederick Allergy and Asthma Center
Allergy and Asthma Center
Crestwood Comprehensive Dental
Reconstructive Foot and Ankle Institute